Returns and exchanges

What to know before you pay, and what to do if an item is faulty.

Last updated 16 October 2026

Once you have paid

Once payment has been received there is no refund. Please check your order carefully before you pay. Your rights under South African law, for example if something is faulty, are not affected by this.

Exchanging for another size

If a size does not fit, write to us and we will tell you whether we have the size you need in stock and how to swap it.

Faulty or wrongly supplied goods

If an item is faulty, unsafe or not what you ordered, the Consumer Protection Act gives you the right, within 6 months of delivery, to have it repaired or replaced, or to get your money back. Tell us what is wrong, send a photo if you can, and we will sort it out with you.

How to start a return

Write to us by e-mail or WhatsApp with your order number and what you would like to do (return, exchange or report a fault).
We will reply with how and where to send the goods back, or where you can bring them if you live near Still Bay.